![]() Here, you’ll need to sign in or make an account. If there’s a coupon to use, copy the service code and follow the link through to the Turbotax site.If it’s an offer without a code, follow the link through to the website-your discount will be applied automatically.Select the Turbotax offer you want to redeem.Just be sure about the change before you decide to move all of your money over. If you're worried about your account being closed without your knowledge, then it might be best to move your funds to a different one such as Chase or Cash App. This is why the bank has had to close so many accounts. It appears as though there have been several cases of fraudsters using their accounts or trying to access them. This will take you through to a page where you can contact the bank and Green Dot directly online.Īccount closures seem to have been a regular issue with TurboTax accounts since around June 2020. In the top right-hand corner menu, there is a ‘ Help‘ button. If you would like to seek help with your closed account online instead of on the phone, you can visit the official Turbo card website. If, however, the issue is to do with a third-party trying to access your account, you'll need to wait for their investigation to be completed. Sometimes it's helpful for them to verify where all of your money has come from. The staff member you contact will be able to tell you if they require any information from you. It's more than likely that if your account was closed without your knowledge, then fraud was the issue. After that, they'll be able to talk to you about your account and explain why it has been closed. They will then ask you a few security questions to verify your identity. It gets you through to the helpline team at Turbo's parent company. The best thing to do if your account has been closed is to contact GreenDot directly on 1-86. How do I Access my TurboTax Debit Card Account When it's Been Closed Instead, it's better to contact a human at Turbo for a response. The same is true of automated online services. As such, the machine will hang up on you as it's programmed to do. If you try to use the automated helpline, the machine won't help you because your account will be listed as closed. Some users report that they're met with no response when they try to phone the TurboTax automated helpline. You won't be able to get it until an investigation has been completed though. However, the money that you had in the account is still being held in your name. It also means that all cards associated with the account no longer work. This means that you can't get to the money you had in the account. When your account gets closed, Turbo will withhold access. What Happens When my TurboTax Account is Closed? The investigation is to ascertain the origin of funds and track any efforts to access an account that appear to be suspicious. ![]() The bank owner, GreenDot, has an anti-fraud system that will automatically close accounts and lock funds until an investigation has been completed. If you try to access your TurboTax account and find that it's closed, it's most likely due to fraud suspicion. ![]() TurboTax Debit Card Account Closed – Here's Why! In this guide, we'll cover why your account may have been closed, and what you can do about it. They found their TurboTax debit account closed and had no idea why. In mid-2020, this became a reality for many bank users out there. That means that you could lose the ability to pay for everything if your account is suddenly closed. If you use your Turbo account for all of your cash, then there may be nowhere else that you have money available. Your TurboTax debit card account can be a lifeline. ![]()
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